FAQ

🐰 What kind of products do you sell?

At Buniverse, you’ll find all kinds of fun, safe, and practical accessories for your bunny – from toys and feeding bowls to cozy beds and grooming essentials.

🚚 What are the shipping costs?

We offer free shipping within the Netherlands on orders over €50. For orders under that amount, a flat rate of €4.95 applies.

⏱ How long does delivery take?

Orders are usually processed and shipped within 1–2 business days. You’ll receive a tracking number as soon as your package is on its way.

🌍 Do you ship internationally?

At the moment, we ship to the Netherlands and Belgium only. We are working on expanding to more countries soon.

🔁 Can I return my order?

Yes! You have 14 days to return your order. Items must be unused and in their original condition. Return shipping costs are not covered.

💳 What payment methods do you accept?

We accept iDEAL, Bancontact, PayPal, Visa, Mastercard, and more. All payments are processed securely through our payment provider.

📦 My order arrived damaged, what should I do?

We’re so sorry to hear that! Please contact us within 48 hours via info@buniverse.nl and include photos of the damaged item along with your order number. We'll take care of it right away.

📩 How can I contact you?

You can reach us at info@buniverse.nl or use the contact form on our website. We typically respond within 24 hours on business days.